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Terms and Conditions

Please read the terms and conditions carefully before accessing or using our website. Any questions you may have regarding these terms and conditions can be directed to contact@skinbyaldytha.co.za before you place your order.

This website is owned and operated by Rilastar (Pty) Ltd. Throughout the site, the terms “we”, “us”,  “our” and “Skin by Aldytha” refer to Rilastar Pty Ltd.  Rilastar Pty Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Further use will automatically bind you to these terms and conditions. 

In accordance with the provisions of the National Consumer Protection Act regulations 2008, you have the right to withdraw from this transaction. Details of your right to withdraw can be found in Clause 9 below.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

These conditions describe the basis for use of our website, purchase by you and sale by us of the products described on this website.

1.Interpretation

1.1 In These Conditions:

  • 1.1.1 'Conditions' means the standard Terms and Conditions of sale set out in this document;
  • 1.1.2 'Contract' means the contract for the sale of the Goods;
  • 1.1.3 'Payment Card' means the credit or debit card or other payment system chosen by you to be used as the method of payment for the Goods of which you have provided details to us when placing the Order;
  • 1.1.4 'Delivery Area' South Africa;
  • 1.1.5 'Goods' which you have ordered including any instalment of the goods or any parts for them which are available for purchase from our Web Site in accordance with the Conditions;
  • 1.1.6 'Information System' means a system for generating, sending, receiving, storing or otherwise processing electronic communications;
  • 1.1.7 'Order' means any order placed by you with us for the supply of Goods;
  • 1.1.8 'Order Form' means the electronic order form completed and submitted electronically by you;
  • 1.1.9 'Regulations' means the National Consumer Protection Act Regulations 2008;
  • 1.1.10 'Web Site' our presence on the world wide web, currently accessible via the address www.skinbyaldytha.co.za 

1.2 Unless the Context Otherwise Requires

  • 1.2.1 Words importing the singular shall include the plural and vice versa;
  • 1.2.2 Words importing the masculine gender shall include the feminine gender and vice versa;
  • 1.2.3 References to persons shall include bodies of persons whether corporate or incorporated.
  • 1.4 Unless the context otherwise requires references to clauses shall be construed as references to clauses of the Conditions.
  • 1.5 Headings are inserted for convenience only and shall not affect the construction or interpretation of these Conditions.

Reference to any statute or statutory provisions shall be deemed to include any statutory modifications or re-enactments thereof or any rules or regulations made thereunder or any enactment repealing and replacing the act referred to.

2 Basis of the Sale

  • 2.1 We shall sell to you and you shall purchase only those goods which you have set out in an order and which have been accepted by us. We reserve the right to reject any order. Unless otherwise agreed in writing, each such sale of Goods will be subject to these terms and conditions.
  • 2.2 No order submitted by you shall be deemed to be accepted by us unless and until confirmed by e-mail or in writing by us.
  • 2.3 No variation to these Conditions shall be binding upon us unless and until agreed by e-mail or in writing by us.
  • 2.4 Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.

3. Orders

  • 3.1 The quantity and description of the Goods will be those set out in your Order (if accepted by us).
  • 3.2 The delivery of products is solely limited to the delivery area of South Africa and in common household quantities.
  • 3.3 Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your Payment Card is authorised for the transaction.
  • 3.4 You or we are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the Goods appearing on our website.
  • 3.5 You shall be responsible for ensuring the accuracy of the terms of any Order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with its terms.
  • 3.6 The quantity, quality and description of and any specification for the Goods shall be those set out in the relevant pages of this site.
  • 3.7 Details of our Products are available on the Website. Skin by Aldytha attempts to describe its Products as accurately as possible.
  • 3.8 Skin by Aldytha does not warrant that Product descriptions are accurate, complete, current, or error-free.
  • 3.9 All features, content, specifications, Products, and prices described on the Website are subject to change at any time without notice.
  • 3.10 Certain weights, measures and similar descriptions are approximate and provided for convenience purposes only. Packaging may vary from that shown.
  • 3.11 We make reasonable efforts to accurately display the attributes of our Products, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your Device will accurately display such colors.
  • 3.12 The inclusion of any Products or services on the Website at a particular time does not imply or warrant that these Products or services will be available at any time, and we reserve the right, without prior notice, to limit the order quantity on any Product or service and/or refuse service to any customer.
  • 3.13 Occasionally, the manufacture or distribution of a certain Product or service may be delayed for a number of reasons. In such event, we will make reasonable efforts to notify you of the delay and keep you informed of the revised delivery schedule.
  • 3.14 Skin by Aldytha will notify you in the event a product that you order is temporarily or permanently unavailable.
  • 3.15 By placing an order, you represent that the Products ordered will be used only in a lawful manner and in accordance with these Terms.

4. Price of the Goods

  • 4.1 The price of the Goods shall be the price set out on the relevant page of this site. We reserve the right to change the prices set out on this site provided that if we accept an order from you, the price for the goods will be the price set out in the relevant range at the time the order is placed. 
  • 4.2 If the price of the Goods increases between the date we accept your Order and the delivery date, we will let you know and ask you to confirm by e-mail/in writing that the new price is acceptable. If it is not acceptable then you will, of course, have the option of cancelling the order. 
  • 4.3 The price of the Goods does not include insured postage or packaging. There will be an additional charge made relative to the size and amount of Goods insured for postage and packaging. This charge will be clearly shown on the Order form. 
  • 4.4 The total price is inclusive of any applicable VAT.

5. Terms of Payment

  • 5.1 Upon providing us with details of the Payment Card and submitting the Order you:
    • 5.1.1 confirm and undertake that the information contained within the Order is true and accurate and that you are duly authorised to use the Payment Card; and 
    • 5.1.2 authorise us to deduct from the Payment Card account the full price of the Goods and all other payments which may become due to us under the Contract. 
  • 5.2 If it is not possible to obtain full payment for the Goods from your account, your order will not be released. Goods remain property of Skin by Aldytha until paid for in full. 
  • 5.3 Where Goods are returned by you in accordance with your rights under the provisions of Clause 9, we shall credit the Payment Card with the appropriate amount. 
  • 5.4 We will not pass your personal information on to any third party without your permission. Unless solely due to our negligence, we cannot be held liable for any losses you may suffer. If in any event your payment card is used fraudulently, you are entitled to cancel the payment and be reimbursed by the card issuer without being charged for the loss.

6. Delivery

  • 6.1 Delivery of the Goods shall be made by our courier to the address for delivery shown in the Order Form. It is important that this address and contact number is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. Once the Goods have been delivered in accordance with your delivery instructions, you will be responsible for them. Our responsibility for everything other than damage due to our negligence or due to a manufacturing design or design fault will cease upon delivery.
  • 6.2 We will do all that we reasonably can to meet the date given for delivery or, if not date has been agreed, within 30 days of the order date. We cannot be held responsible for delays beyond our control. If we are unable to make the delivery date we will contact you. If delivery cannot be made within 30 days of the given delivery date, you will be entitled to either arrange a revised date or cancel the order and receive a full refund. If we are able to make delivery in advance of the given date we will contact you.
  • 6.3 If the order is a multiple order and we are unable to make delivery of the whole order but are able to deliver part we will contact you, informing you of this, and delivery will be on a mutually agreed date. In this instance, delivery will be said to be made in instalments. Each delivery shall constitute a separate contract and any failure by us to deliver any one or more instalments will not entitle you to treat the contract as a whole as repudiated.
  • 6.4 If we fail for any reason within our control to fully/partially deliver your Goods any reimbursement shall be no more than the price of the Goods, together with any delivery and/or reasonable return costs.
  • 6.5 Either party is entitled to cancel the contract in respect of non-performance of obligations in relation to delivery. If cancelled we will refund you any monies already paid by you and any reasonable return costs incurred by you.
  • 6.6 Skin by Aldytha charges delivery fees based on the ZAR amount of the total purchase transaction (excluding VAT).
  • 6.7 The delivery charge will be calculated and specified upon checkout of the relevant Product or Products ordered and will be calculated based on the available Product information as well delivery location.
  • Delivery charges are as follows:
    • The purchase transaction is less than R700 with standard delivery times to a major centre – R70
    • The purchase transaction is less than R700 with standard delivery times to an outlying area – R100
    • The purchase transaction is greater than R700 with standard delivery times – free of charge.
  • Delivery charges quoted in 14.3 above are subject to petrol price changes and/or price increases and may be updated as and when required at Skin by Aldytha’s sole discretion.
  • Skin by Aldytha at times will run promotions where delivery is free of charge. The relevant terms and conditions will be outlined in the Promotional Items section contained in this document.

7. Risk and Property

  • 7.1 As soon as we have delivered the Goods or services, you will be responsible for them. If you delay a delivery our responsibility for everything other than damage due to our negligence will end on the date we agree to deliver them, as set out in the contract.
  • 7.2 Subject to the provisions of clause 9 and notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to you until we have received cleared funds payment in full of the price of the Goods. Goods supplied to you are not for resale.

8. Warranty

  • 8.1 Terms and conditions of this contract do not affect any additional rights you may have under a manufacturer's warranty/guarantee. These are rights given to you by the manufacturer in addition to your statutory rights. Any additional rights given to you by the manufacturer in respect of Goods purchased are not incorporated into this contract.
  • 8.2 As a consumer you have statutory rights regarding the return of defective Goods and claims in respect of losses caused by any negligence on our part of our failure to carry out our obligations. The terms and conditions of this contract do not affect your statutory rights.
  • 8.3 IMPORTANT NOTICE: TIME LIMIT FOR NOTIFICATION OF CLAIMS
    you are asked to examine the goods as soon as reasonably possible after delivery. Any claim by you based on any defect in the quality or condition of the Goods or their failure to correspond with specification must (whether or not delivery is refused by you) be notified to the company within 48 hours from the date of delivery or within a reasonable time after discovery of the defect or failure if it was not apparent on reasonable inspection.
  • 8.4 Where a valid claim in respect of Goods delivered is notified to us within 48 hours of the delivery date, or within a reasonable time if not apparent on reasonable inspection, you are entitled to:
    • reject the Goods and receive a full refund;
    • Or have the goods (or the part in question) replaced free of charge. Any claims made after 48 hours of delivery or exceeding a reasonable time of discovery, we shall be entitled to either;
    • replace the Goods (or the part in question) free of charge or
    • At our sole discretion refund to you the price of the goods (or a proportionate part of the price) and we shall have no further liability to you.
  • 8.5 Except in respect of death or personal injury caused by our negligence we will not be liable under this contract for any loss or damage caused by us or our agents in circumstances where:
    • there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
    • such loss or damage is not a reasonably foreseeable result of any such breach;
    • Any increase in loss or damage resulting from breach by you of any term of this contract.
  • 8.6 Subject to our obligations, and your rights under the Regulations, we shall not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Goods if the delay or failure was due to any cause beyond our reasonable control.
  • 8.7 We assume no responsibility for the contents of any other web sites to which this website has links.
  • 8.8 The content of the pages of this website is for your general information and use only. It is subject to change without notice.
    • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to their fullest extent permitted by law.
    • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
    • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
    • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
    • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
    • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s), we have no responsibility for the content of the linked websites).
    • Your use of this website and any dispute arising out of such use of the website is subject to the laws of South Africa.

9. Right of Cancelling

  • 9.1 You have a cooling off period of 10 days after the date on which you have received the Goods to cancel the Contract, and return the Goods at your cost and receive a full refund of the purchase price.
  • 9.2 During the cooling off period, any cancellation must be given by written notice by either party.
  • 9.3 Goods must be returned complete and undamaged with all accessories and instructions. The original packing must be returned in reasonable condition, within 10 days.
  • 9.4 The right to cancel this contract will not apply in respect of:
    • Personalised Goods or Goods made to your specification
  • 9.5 In the event that we supply substituted Goods to you in accordance with the provisions of Clause 2, your right to cancel is as set out as above except that the cost of returning the Goods shall be borne by us.

10. Communications

  • 10.1 Any communication sent electronically by e-mail or otherwise;
    • 10.1.1 will be deemed to have been sent once it enters an Information System outside the control of the originator of the message;
    • 10.1.2 will be deemed to have been received by the intended recipient at the time that in a readable form it enters an Information System which is capable of access by the intended recipient;
    • 10.1.3 will be deemed to have been dispatched in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides.
    • 10.1.4 Will be deemed to have been received in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides.
  • 10.2 To protect your own interests you should ask for a delivery receipt for any such and retain a hard copy of that delivery receipt and the original correspondence.
  • 10.3 When you access or use the Website, sign up for a Skin by Aldytha  newsletter, opt into marketing communication, register an account, conclude a purchase or transaction, or send an email to contact@skinbyaldytha.co.za, you agree to receive electronic communication from Skin by Aldytha and you are able to ‘opt out’ at any given time.

11. Privacy

  • Skin by Aldytha is required to take all reasonable steps to protect your personal information.
  • For the ends of this clause, " personal information" is defined according to our complete privacy policy which can be viewed on our website. 
  • Skin by Aldytha is authorised to gather, store and use the following of your information:
    • Name and surname
    • Date of birth
    • Sex
    • Nearest city
    • Non-personal click patterns
    • Email address
    • IP address, and
    • ID or passport number
  • Skin by Aldytha is permitted to gather, store and use the above information for the following purposes:
    • To greet and welcome you when you access the Website.
    • To inform you (if you have agreed to this) of facts regarding your access and use of the Website.
    • To inform you (if you have agreed to this) of competitions and promotions offered by Skin by Aldytha or its Affiliates.
    • To set up non-personal statistics about internet habits, click patterns and access to the Website.
    • To verify your identity when you make a transaction through www.skinbyaldytha.co.za
    • To ensure the Products are received by the addressee.
    • For remarketing purposes.
    • The above information is either gathered electronically through the use of cookies or provided by you voluntarily You can regulate the use of cookies independently with your personal search engine settings (refer to the cookies section of terms and conditions for further details).
    • To put you into contact with Skin by Aldytha accredited Affiliates or stockists in order to go into a store for a Skin by Aldytha treatment (if you have agreed to this).
    • You can choose to not receive any direct marketing information from Skin by Aldytha and its Affiliates.
  • Skin by Aldytha and its Affiliates are entitled to gather, store, compile and share any information gleaned from you, subject to the following conditions:
    • Skin by Aldytha and its Affiliates may not make any of your personal details public unless you have agreed to it, or unless it is required for the purposes of any judicial process.
    • Skin by Aldytha and its Affiliates may compile, use and share any information that has no bearing on any particular individual, and Skin by Aldytha and its Affiliates owns and reserves the right to non-personal statistical information gathered and compiled by Skin by Aldytha.
    • You acknowledge and agree that certain personal information (such as your full name, delivery address, email address and contact details) may be passed onto the courier company to ensure delivery of the Products you have bought.
    • Skin by Aldytha will not share any personal information with Skin by Aldytha qccredited Affiliates unless you have expressly agreed to it or you have personally chosen to share your details.

12. Intellectual Property and Ownership

  • 12.1 The contents of the Website, including any material, information, software, icons, text, graphics, layouts, images, sound clips, advertisements, video clips, trade names, logos, trademarks, designs, copyright and all other forms of intellectual property displayed on and/or incorporated in the Website (“Website Content”,), are protected by law, including but not limited to copyright and trademark law.
  • 12.2 The Website Content is the property of Skin by Aldytha, its advertisers and/or sponsors and/or is licensed to Skin by Aldytha.
  • 12.3 You will not acquire any right, title or interest in or to the Website or the Website Content.
  • 12.4 Any use, distribution or reproduction of the Website Content is prohibited unless expressly authorised in terms of these Terms and Conditions, or otherwise provided for in law.
  • 12.5 Where any of the Website Content has been licensed to Skin by Aldytha or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third party terms and conditions.

13. Fraud

  • 13.1 Skin by Aldytha reserves the right, in the interest of preventing fraud, to refuse to accept or process payment for any order and/or to cancel any purchase, partially or completely.
  • 13.2 We also reserve the right to blacklist the User from the Website should we suspect that the User is fraudulently and unlawfully distributing the goods purchased from the Website.
  • 13.3 In such an instance Skin by Aldytha will only be liable to refund monies already paid by the User and will provide notice to the User.
  • 13.4 Skin by Aldytha accepts no liability which may arise as a result of such blacklisting and/or refusal to process any order/sale.
  • 13.5 Skin by Aldytha  may request documentation to complete the necessary fraud checks and cancel any order where the necessary documentation is not provided in a timely manner.
  • 13.6 In the event of a fraudulent purchase being made on the Website, the cardholder is recommended to initiate a chargeback via their bank in order to be reimbursed.
  • 13.7 Skin by Aldytha will not process refunds for orders that are suspected of fraud.
  • 13.8 Skin by Aldytha does not provide order details relating to orders that are suspected of fraud.

14. Security

  • 14.1 A User that attempts to deliver or delivers any damaging code to the Website or attempts to gain unauthorised access to any page on the Website will be prosecuted.
  • 14.2 Skin by Aldytha will claim civil damages from the User if Skin by Aldytha suffers any damage or loss.
  • 14.3 You agree that your login name and password will be used for your own personal use and will not be disclosed to any third party.
  • 14.4 You allow Skin by Aldytha to take any steps reasonably possible to ensure the integrity and security of the Website and in the administrative office.
  • 14.5 Skin by Aldytha undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold.
  • 14.6 Skin by Aldytha has no access to any confidential information regarding your payment method.
  • 14.7 Only Skin by Aldytha' s banking partner will access confidential information (such as your credit card number, expiry date, CVV etc.) from time to time.
  • 14.8 Skin by Aldytha cannot be held responsible for security breaches occurring on the User's electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

15. Vouchers

  • 15.1 Skin by Aldytha may release printed or digital vouchers and/or promotion code and or coupon (“voucher”) from time to time that will allow you to be able to redeem against your online purchases.
  • 15.2 These vouchers may be available through the Website and/ or from a third-party Website, in magazines and other media.
  • 15.3 Vouchers may only be redeemed against your purchase on the Website as long as the vouchers are valid and specified expiry dates cannot be moved.
  • 15.4 Vouchers must be used while they are valid, are not redeemable for cash and will not be replaced if the physical voucher is lost, stolen, destroyed or used without permission.
  • 15.5 Vouchers are not transferable, cannot be exchanged for cash and cannot be used to purchase another voucher.
  • 15.6 A voucher can only be used against a purchase once and the full amount of the voucher is required to be redeemed as any difference between the purchase transaction and the voucher will not be redeemed in cash.
  • 15.7 The value of the voucher will be deducted from your total amount in your shopping cart and the remaining balance must be paid by you.
  • 15.8 If you have redeemed a voucher against a purchase and you’d like to return all items purchased, we will refund you or credit your account with the Rand value of the purchase and reissue the voucher with the same associated terms and conditions.
  • 15.9 If you have redeemed a voucher against a purchase and you would like to return only some of the items purchased, we will recalculate the total value of your purchase AFTER the returned item(s) has/have been deducted.
  • 15.10 Skin by Aldytha also makes available on the Website electronic gift vouchers that may be purchased to be redeemed against purchases. Currently, this functionality is not available on the Website.
  • 15.11 Gift vouchers can only be redeemed while they are valid and expiry dates will not be able to be extended.
  • 15.12 Gift vouchers cannot be used to purchase other vouchers or gift vouchers nor exchanged for cash.
  • 15.13 You are able to set the gift voucher value to any value between R100 and R10 000 and the chosen value may only be in Rands and no cents will be permitted.
  • 15.14 You will be able to redeem more than one gift voucher against your purchase.
  • 15.15 You will be able to check the balance of your gift voucher within your account on the Website.
  • 15.16 You may purchase a gift voucher for use on the Website by yourself or as a gift for a third party.
  • 15.17 The gift voucher will be sent to you or your chosen recipient via email.
  • 15.18 Gift vouchers are not refundable for cash once purchased and can only be redeemed against online purchase transactions on the Website.
  • 15.19 The credit of a gift voucher does not accrue any interest nor does it have a cash value.
  • 15.20 The value of the gift voucher will be deducted from your total amount in your shopping cart and the remaining balance must be paid by you.
  • 15.21 Vouchers are valid for a period of three years from the date of purchase.
  • 15.22 Skin by Aldytha may also release printed or digital vouchers and/or promotion codes and/or coupons (“vouchers”), from time to time, that will be redeemable against purchases from approved third-party Affiliates. Any such vouchers may be redeemed only in store at these Affiliates and only as long as they are valid. Any purchases and transactions made with any Affiliate remain strictly between the User and the Affiliate, irrespective of whether a voucher obtained from Skin by Aldytha is used or not. For further detail regarding Affiliates and transactions, please see clause 25.

16. General

  • 16.1 Any communication sent by post will be deemed received by the intended recipient 10 days following mailing where sent.
  • 16.2 The clauses of these Conditions and each sub-clause thereof are several and if any part of any clause or sub-clause shall be void, invalid or unenforceable then the remainder of such clauses or sub-clauses shall nevertheless be valid and enforceable.
  • 16.3 No term of the Contract is intended to confer a benefit on, or be enforceable by, any person who is not a party to the Agreement;
  • 16.4 If any provision of these Conditions is held by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction in whole or in part, it will not affect the validity or enforceability of the other provisions of these Conditions and the remainder of the provision in question shall not be affected nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.
  • 16.5 We will try and solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to initiate court proceedings, you must do so within South Africa.
  • 16.6 The headings in these conditions are for convenience only and will not affect their interpretation.