Return Policy

Overview

1. This Returns Policy regulates the conditions and circumstances in which goods will be accepted for return and refund.
2. It also explains the process you need to follow in order to properly cancel a purchase, report a defect and/or arrange for a return.
3. You are not entitled to any refund, repair or replacement save to the extent that it is expressly provided for under this Refund Policy.

Your Right to Return Non-Defective Products

1. If you are unsatisfied with your purchase after receiving the Product, you may return it to your point of purchase within 14 (fourteen) days of purchase, without reason and without penalty, in order to obtain a full purchase price refund, in accordance with the return procedure set out in clause 4 below.
2. Non Defective Products that are returned will need to be in its original, intact and undamaged packaging with the seal unbroken and still unused.
3. All complimentary products, gifts, and sample sachets are exempt from point one (1) in this clause. Should you wish to exchange, return or replace a free product, gift or sample sachet(s), we are happy to facilitate your request at the stockist from where you received such product for an administration and courier fee of R200.

Your Right to Return Defective Products

1. Subject to the provisions of clause 2 above, goods may be returned only when defective, damaged, causes a sensitive or allergic reaction or if the goods supplied are not the same as originally ordered. All such goods will generally be referred to as “defective”.
2. Such defective goods may be returned to Skin by Aldytha within thirty (30) days of delivery, without penalty, in accordance with the return procedure set out in clause 5 below.
3. In order for a Product to be deemed defective you will need to state the proper reason for the return, and include an explanation of the alleged defect, together with pictures as proof.
4. You must report any defect in the product as soon as it is discovered
5. In cases where the return is as a result of the incorrect product being delivered on the part of Skin by Aldytha and it’s stockists, this must be reported within 24 (twenty four) hours after delivery.
6. In cases where the return is due to alleged sensitivity or allergic reaction you will need to include an explanation and pictures of the sensitivity, and in some cases and at the discretion of Skin by Aldytha, additional expert analysis will be required.
7. If all of the return conditions have been met and the return has been approved by Skin by Aldytha, Skin by Aldytha or its stockists will notify you and arrange for our couriers to collect the defective item from you should you be unable to return it to the point of purchase, or if purchased online.

Returns Procedure to be Followed

Please provide all your contact details, reason for return, original receipt and pictures where required when returning your item.

General

1. When all of the Returns Policy conditions have been met your agreement of purchase will be deemed to have been cancelled on the date that the returned items are received by Skin by Aldytha.
2. A failure to comply with the returns procedure will automatically result in any refund being declined.
3. Any and all returns are subject to final authorisation and confirmation by Skin by Aldytha and all returns must be pre-approved by Skin by Aldytha.
4. The provisions of this Returns Policy pertains strictly to matters of pure financial-loss, and that subject to the purchase price paid for the item being returned. These provisions are not intended to govern any claim of harm caused to the person, allegedly as a result of applying any of our products. 
5. Nothing in this Returns Policy or the Terms of Service in general, in any way limits your rights in terms of sections 55 and 56 of the Consumer Protection Act or section 44 of the Electronic Communications and Transactions Act 25 of 2002, where applicable.